RETURNS, CANCELLATIONS & TERMINATION POLICY

• cancellations and refunds on the Client's side,
• termination of the agreement by Nero Studio,
• financial settlements in case of cooperation interruption.

2.1. Cancellation Before Work Begins

• The Client may cancel the service before any work has commenced.
• In such a case:
• the deposit is 100% refundable,
• the refund will be processed within 14 business days from the confirmation of cancellation,
• the refund will be made using the same payment method, unless agreed otherwise.

2.2. Definition of Work Commencement

• Work is considered to have commenced upon, but not limited to:
• analysis of the brief or Client's materials,
• preparation of a concept, project structure, or script,
• planning, research, consultations,
• booking production dates,
• commencement of any creative, technical, or organizational activities.
• The start of any of the above activities signifies the commencement of the service.

2.3. Resignation After Work Has Commenced

• In case of the Client's resignation after work has commenced:
• The Client submits a resignation request in writing (e-mail),
• Nero Studio will acknowledge the request within 7 business days of its receipt,
• The Client is entitled to a partial refund, reduced by:
• documented costs incurred up to the day the request is acknowledged,
• the value of the work performed, time reserved, and know-how,
• the total refund amount cannot exceed the amount actually paid up to the day of resignation,
• the refund will be processed within 14 business days from the day the request is acknowledged.
• Nero Studio is not obliged to provide Deliverables or work materials if the service has not been completed.

2.4. After Final Version Acceptance

• After:
• explicit acceptance of the final version or
• failure to raise objections within the period specified in the Terms of Service,
• the service is deemed to have been properly performed and no refund is due, subject to mandatory provisions of law.

3.1. Termination for Convenience

• Nero Studio reserves the right to terminate the agreement at any time, without giving a reason ('termination for convenience'), with written notice (e-mail).

3.2. Consequences of Termination

• If termination occurs:
• before work begins – the deposit is 100% refundable,
• after work has commenced – the settlement rules specified in § 2.3 apply.
• Nero Studio is not liable for:
• the Client's lost profits,
• interrupted campaigns or projects,
• further business consequences on the Client's side,
• to the extent permitted by applicable law.

• indirect damages,
• lost profits,
• reputational losses,
• the Client's business decisions,
• subject to mandatory provisions of law.